Students and faculty alike can request videos found in the CLICnet catalog. Augsburg and the Bethel Seminary Library are the only CLIC members (besides Concordia) who allow their videos to be requested directly through CLICnet using the “Request It” button. For videos from other libraries, you need to send the request directly through Amity Foster (foster@csp.edu) or by using the Video Request Form found on the CSP Library Website. It takes around 2 days for videos to arrive via the courier service.

Two caveats:

1. Some of the videos owned by Macalester show up in CLICnet with a “Request It” button because of an error in coding their records. This is misleading. If you try to use that button your request will be denied.

2. Not all videos you request will necessarily be lent. AV sharing is full of idiosyncrasies based on licenses and each library’s policies. Still, most videos can be lent, so it is worth the small effort needed to send your request to Amity or fill out the Video Request Form.

The bottom floor of the library is the designated Quiet Area. Please keep noise to a minimum down there. If someone is being disruptive, please come tell a library staff member.

This doesn’t make the rest of the library a designated Loud Area. If you need to have an extended phone conversation (anything longer than 2 minutes), please do so outside the library. Don’t be surprised if you are asked to take your conversation elsewhere.

Always use headphones for audio inside the library.

If you are working in groups in the library please do so in the group study rooms. If no study rooms are available, the Pearson Commons is a better place to have a group meeting than the library.

The library is just sort of naturally louder between 10 and 12 every morning because of higher traffic. Be prepared for that, and consider a location downstairs if you need to concentrate during that time frame.

Here are some common problems and solutions to library printing problems:

-Choose printer Library1 or Library2 from the Print Menu.

-Getting an error message? First, make sure you’re connected to the wireless network. Still nothing? Ask us for help!

-You can print on both sides by changing your settings in the Print Menu by choosing Properties, and then under settings for “Duplex”, choose either “Long Edge” or “Open to Left”.

-There are other ways you can customize your printing, like printing multiple power point slides per page. With Library1 or Library2 selected, look through your printing menu to familiarize yourself with your options.

-If you accidentally print a hundred page document, let someone at the Reference or Circulation Desk know ASAP so we can try to stop the job.

-Each student is credited with 500 printouts at the beginning of each semester. If you try to print something and nothing comes out of the printer, you should check your Printing Balance here: http://concordia.csp.edu/DocumentServices/Copy_Center/index.html. You can pay to have more credit added on at the Copy Center.

Also, please let us know about all paper jams and errors, and when they have run out of paper. We can’t keep track of the printers 100% of the time and rely on you to let us know when they need maintenance.