One of the biggest challenges we have as a Help Desk is communicating what we support versus what we do not support.  Although I hate to say it, there is so much technology out there in the world it is nearly impossible to support everything as completely as I would like.  Because our University Help Desk is completely staffed by 12 Students and 2 full time staff members (who also have other responsibilities), we need to be sure that we explain exactly what is supported and what is not supported.  I have begun to work on a supported software list which will eventually take us down the path to Service Level Agreements and other statements that help inform folks what they can expect when they contact our Help Desk.

After about 4 - 5 months of troubleshooting this application with Meeting Maker’s engineers, Concordia’s SAVii site is finally back online. SAVii is the web interface to Concordia’s Scheduler+ software, which is used to schedule classrooms and other rooms around the campus.

VMWare came to the rescue allowing a clean installation of the software on a virtual machine that would not interfere with the day to day operations of our other web servers.