In our never ending quest to offer additional, better, faster, and customized “automated” support, Thomas added a Wiki feedback form. I have never been so affirmed by an auto-response as I was from the fictional one I received, but that got me thinking. How can we incorporate something like this into our automated support? I think that sometimes taking a less formal approach to electronic feedback helps to reconnect people in a more personal and less “scary” way to the technology resources.

This entry was posted on Tuesday, March 27th, 2007 at 9:14 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.