Things at the Help Desk have been pretty busy with all the transitions and after-affects of the Daylight Savings Time transition.  The top three service requests we have received this week are:

1. Issues with the office/residence hall phones and Daylight Savings Time.
2. Issues with Microsoft Outlook Calendaring Times being off due to Daylight Savings Time.
3. And the standard weekly password resets for Bear Path, WebCT and Network Accounts.

All in all, I think we are doing great at keeping up with the work load and have spent some time documenting our solutions in the new support site which is yet to be named.

This entry was posted on Wednesday, March 14th, 2007 at 10:58 am and is filed under Help Desk. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.